Privacy Policy

Last Updated: 12/12/2025 At RexCRM, we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. By accessing or using RexCRM, you agree to the terms of this Privacy Policy. 1. Information We Collect We may collect the following types of information: a) Personal & Business Information Name, email address, phone number Business name and details Login credentials (encrypted) b) Usage & Technical Data IP address, browser type, device information Log data, usage patterns, and activity on the platform c) Customer Communication Data WhatsApp messages, chat metadata, and automation logs (Only for providing the service; we do not read or misuse content) 2. How We Use Your Information We use collected information to: Provide, operate, and maintain RexCRM services Improve platform performance and user experience Provide customer support and service updates Process payments and manage subscriptions Ensure security and prevent fraud or misuse 3. WhatsApp & Third-Party Services RexCRM integrates with WhatsApp Business API and other third-party services We are not owned or controlled by WhatsApp or Meta Data shared with third parties is subject to their respective privacy policies Users are responsible for complying with WhatsApp policies and regulations 4. Data Sharing & Disclosure We do not sell, rent, or trade your personal data. We may share data only: When required by law or legal process With trusted service providers strictly for service delivery To protect RexCRM’s rights, security, or users 5. Data Security We implement industry-standard security measures Passwords and sensitive data are encrypted Access to data is limited to authorized personnel only However, no online system is 100% secure, and we cannot guarantee absolute security. 6. Data Retention We retain user data only as long as required to provide services Data may be deleted upon account termination, subject to legal obligations Backup copies may exist temporarily for security purposes 7. User Rights You have the right to: Access or update your personal information Request deletion of your account and data Withdraw consent where applicable Requests can be made by contacting our support team. 8. Cookies & Tracking RexCRM may use cookies for session management and analytics Cookies help improve performance and user experience You can disable cookies in your browser settings if desired 9. Children’s Privacy RexCRM services are not intended for users under 18 years of age. We do not knowingly collect data from minors. 10. Limitation of Liability RexCRM shall not be liable for: Data loss caused by user actions or third-party platforms WhatsApp account suspension or restrictions Indirect or incidental damages Services are provided on an “as-is” basis. 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of RexCRM indicates acceptance of the updated policy. 12. Contact Information If you have any questions or concerns regarding this Privacy Policy, contact us at: Email: support@rexcrm.in WhatsApp : +919794380288 Website: https://cloud.rexcrm.in