Last Updated: 12/01/2025
1. Introduction
Welcome to RexCRM (Cloud.rexcrm.in).
RexCRM is a cloud-based WhatsApp Business API automation platform that helps businesses send messages, manage customer conversations, and automate communication workflows.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform.
2. Information We Collect
We may collect the following types of information:
A. Business Information
Business name
Business email address
Phone number
WhatsApp Business Account details
Facebook Business Manager details
B. Customer Contact Data (Uploaded by You)
Phone numbers
Names
Custom attributes uploaded by the user
⚠️ RexCRM does NOT sell or misuse your customer data.
C. Technical Information
IP address
Browser type
Device information
Login activity
API usage logs
3. How We Use Information
We use collected information to:
Provide WhatsApp Cloud API activation
Enable Embedded Signup with Meta
Deliver automation and messaging services
Improve platform performance
Prevent fraud and abuse
Comply with legal obligations
We do NOT use your customer contact lists for our own marketing.
4. WhatsApp & Meta Compliance
RexCRM integrates with the Meta WhatsApp Cloud API.
By using our services:
You agree to comply with WhatsApp Business Policies
You are responsible for sending messages only to opted-in users
You are responsible for template approvals and message content
We do not control Meta’s independent data processing practices.
5. Data Sharing
We do NOT sell your data.
We may share information only with:
Meta Platforms Inc. (for WhatsApp Cloud API processing)
Hosting providers (secure cloud infrastructure)
Legal authorities if required by law
6. Data Security
We implement:
Encrypted API communication
Secure cloud hosting
Role-based access control
Monitoring against abuse
However, no internet system is 100% secure.
7. Data Retention
We retain data:
As long as your account remains active
As required by law
Until deletion is requested
You may request account deletion at any time.
8. User Responsibilities
As a RexCRM user, you agree:
To send messages only to opted-in contacts
Not to send spam or illegal content
To comply with WhatsApp Business Policy
To comply with local telecom and data laws
Violation may result in account suspension.
9. Third-Party Services
RexCRM integrates with:
Meta (WhatsApp Cloud API)
Payment gateways (if applicable)
Hosting providers
We are not responsible for third-party policies.
10. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
11. Your Rights
You may:
Request access to your stored data
Request correction of incorrect data
Request deletion of your account
To request, contact us at:
📧 support@rexcrm.in
📱 +91-9794380288
12. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page.
13. Contact Us
If you have questions regarding this Privacy Policy:
RexCRM Support Team
Email: support@rexcrm.in
Number : +919794380288
Website: https://cloud.rexcrm.in